Construction and validation of a hybrid model to measure perceived public service quality (PSQ) (Record no. 50881)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01337naa a2200205uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6071317412047 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190211181634.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160713s2016 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| Koha Dewey Subclass [OBSOLETE] | PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GUENOUM, Marcel |
| 9 (RLIN) | 54515 |
| 245 10 - TITLE STATEMENT | |
| Title | Construction and validation of a hybrid model to measure perceived public service quality (PSQ) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Los Angeles : |
| Name of publisher, distributor, etc. | Sage, |
| Date of publication, distribution, etc. | Mar. 2016 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Today, public organizations make extensive use of marketing methods and concepts to design, implement and assess the services they deliver to their beneficiaries. The quality of the services offered is at the heart of their concerns. Public sector marketing requires tools that are adapted to the specific characteristics of the context. The main contribution of this research is to propose the construction of a hybrid model to measure perceived public service quality (PSQ), mixing public and private dimensions. It is based on a quantitative study conducted on a sample of 760 inhabitants of the French town of Besançon |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | GOUDARZI, Kiane |
| 9 (RLIN) | 54516 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | CHANDON, Jean-Louis |
| 9 (RLIN) | 54517 |
| 773 08 - HOST ITEM ENTRY | |
| Title | International Review of Administrative Sciences |
| Related parts | 82, 1, p. 208-230 |
| Place, publisher, and date of publication | Los Angeles : Sage, Mar. 2016 |
| International Standard Serial Number | ISSN 00208523 |
| Record control number | |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20160713 |
| Operator's initials, OID (RLIN) | 1741^b |
| Cataloger's initials, CIN (RLIN) | Ana |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | 20170811 |
| Operator's initials, OID (RLIN) | 1107^b |
| Cataloger's initials, CIN (RLIN) | Larissa |
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