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Impact of ISO 9000 certification on quality managment practices : (Record no. 8533)

000 -LEADER
fixed length control field 02202naa a2200205uu 4500
001 - CONTROL NUMBER
control field 8387
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211154443.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 021118s2002 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name HESAN A. Quazi
9 (RLIN) 4775
245 10 - TITLE STATEMENT
Title Impact of ISO 9000 certification on quality managment practices :
Remainder of title a comparative study
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxfordshire :
Name of publisher, distributor, etc. Routledge,
Date of publication, distribution, etc. January 2002
520 3# - SUMMARY, ETC.
Summary, etc. The primary objective of this stydy is to examine the relationship between ISO 9000 certification and quality management practices and quality results of firms in Singapore. The findings are compared with those reported by Rao et al. (1997, Total Quality Management,8, pp. 335-346) on firms in the USA, Mexico, China and India. Eight constructs for quality management practices are identified. Using the questionnaire developd by Rao et al. a survey is carried out on selected firms from the manufacturing, service and construction industries in Singapore. Both ISO 9000 registered and non-registered firms are included in the survey. The questionnaire consists of 91 statements, on a five-point Likert scale, to represent all the eight constructs. A total of 93 valid responses were received. The respondents are mainly from service industries, followed by construction and manufacturing. The majority of these firms are samall and medium-sized enterprises, which are locally owned and hae local customers and competitors. The data set is subjected to reliavility and validity tests. Analysis of variance is carried out to explore the relationship between ISO 9000 certification and quality management practices. the result reveals that the ISO certification does not affect quality management practices and quality results of firms in Singapore. Further analyses indicate that some organizational characteristics, such as size and industry, hae relationships with certain constructs of quality managment practices
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name CHAN Wing Hong
9 (RLIN) 17662
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name CHAN Tuck Meng
9 (RLIN) 17663
773 08 - HOST ITEM ENTRY
Title Total Quality Management
Related parts 13, 1, p. 53-67
Place, publisher, and date of publication Oxfordshire : Routledge, January 2002
International Standard Serial Number ISSN 09544127
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20021118
Operator's initials, OID (RLIN) Lucima
Cataloger's initials, CIN (RLIN) Lucimara
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20101029
Operator's initials, OID (RLIN) 1158^b
Cataloger's initials, CIN (RLIN) Carolina
Holdings
Status de empréstimo Status de perda Status de danificação Restrição de uso Não pode ser emprestado Código da coleção Localização permanente Localização atual Data de aquisição Date last seen Preço efetivo a partir de Tipo de material
          Periódico Biblioteca Graciliano Ramos Biblioteca Graciliano Ramos 2017-09-27 2017-09-27 2017-09-27 Periódico

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Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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