| 000 -LEADER |
|---|
| fixed length control field |
01522naa a2200181uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8432 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154449.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021119s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
ARASLI, Huseyin |
| 9 (RLIN) |
465 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Diagnosing whether northern cyprus hotels are ready for TQM : |
| Remainder of title |
an empirical analysis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
May 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This article discusses the Total Quality Management (TQM) philosophy of performance and receptiveness in some organizations. It also argues why TQM has not been diffusing among samll and medium sized labour incentive organizations and industries (SMEs) at the expected speed. In particualr, SME-type hotel organizations have to cope with high labour turnover, competition, seasonality challenges and some other threats resulting from their product characteristics, which are instangible, perishable, customer involved, timely and homongeneneous. Therefore, these hotels need some new, cheap, simple and logical toal quality approaches more than their production-incentive counterparts. Having benchmarked both 1999's TQM readiness data with 2001s, we have explored the fact that three-and five-star hoteliers' policies and implementations in northern Cyprus are still very unfamiliar with the TQM approach |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 3, p. 347-364 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, May 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021119 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1142^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
