| 000 -LEADER |
|---|
| fixed length control field |
01547naa a2200205uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8527 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154504.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021121s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
PALADINO, Marcelo |
| 9 (RLIN) |
8076 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Using a customer-focused approach to improve quality across the value chain : |
| Remainder of title |
the case of Siderar |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
August 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study describes the process of value chain quality improvement carried out by a leading steel company in Latin America. The longitudinal study explains how the company develped quality improvement initiatives based on cooperation with customers and suppliers. The importance of the case is due mainly to the original approach taken by the company, on turning its business around through quality improvement initiatives in the external value chain, especially towards direct customers. Data were collected during ninve years, from the 1992 privatisation until early 2001. Data included interviews with managers, observatins, and documents. The case provides empirical support for ideas underlying quality initiatives across the value chain, customer response strategies, and the use of knowledge as a source of competitive advantage |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
BATES, Hilary |
| 9 (RLIN) |
17846 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
SILVEIRA, Giovani J.C. da |
| 9 (RLIN) |
17847 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 5, p. 671-683 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, August 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021121 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1135^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
