| 000 -LEADER |
|---|
| fixed length control field |
01500naa a2200205uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8529 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154504.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021121s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Y. N. LI |
| 9 (RLIN) |
11499 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Measuring web-based service quality |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
August 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Since the birth of the Internet, two-way communication via web-based exchanges has become increasingly popular in electronic transaction, publication, broadcasting, and other service applications. Based on an understanding of the attributes of the web-based service and its differences from traditional communication channels, this paper describes the developmetn of a conceptual framework to measure the web-based service quality using the SERVQUAL model as a starting point. An online survey was conducted to collect web-based service quality information from an internatinal customer's perspective. The results indicate a need to modify SERVQUAL to suit better the context of the web-based service. Several web-based service attributes and dimensions were identified. This information should be useful to web designers and service proiders and in the management of web-based services |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
K.C.TAN |
| 9 (RLIN) |
17848 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
M. XIE |
| 9 (RLIN) |
17849 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 5, p. 685-700 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, August 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021121 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1135^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
