| 000 -LEADER |
|---|
| fixed length control field |
01992naa a2200181uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8533 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154505.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021121s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
KANJI, Gopal K |
| 9 (RLIN) |
17655 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Performance measurement system |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
August 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This paper explains the importance of measuring performance and presents the Kanji Business Excellence Measurement System (KBEMS). An overview of performance measurement reveals that traditional systems have several drawbacks and do not fully support business excellence. KBEMS overcomes some of the limitations of current performance measurement systems and responds to the main requisites of a good performance system. Its critera, which combine the fundamentals of Kanji's Business Excellence Model (KBEM) (see Kanji, 1998, 2002) and Kanji's Business Scorecard (KBS) see Kanji e Moura e Sa, 2002), will be presented in some detail and the methodology behind its development and application discussed. The performance measurement system proposed is the basis of a new certification scheme that aims to demonstrate that an organization is following the Critical Success Factors (CSFs) and developing adequate measurement methodologies to check progress and drive improvement. Kanji-certification is briefly discussed, which shows whetheran organization has in place a comprehensive and reliable perfonance measurement system, based on the CSFs of organizational excellence. Moreover, it demonstrates whether the organization its measuring performance not only from an internal perspective, but also from the views of its stakeholders. Finally, an example is presented that shows how KBEMS can be used to measure performance |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 5, p. 715-728 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, August 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021121 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1135^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
