| 000 -LEADER |
|---|
| fixed length control field |
01553naa a2200205uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8910 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154558.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021203s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
KETHLEY, R. Bryan |
| 9 (RLIN) |
5524 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Improving customer service in the real estate industry : |
| Remainder of title |
a property selection model using Taguchi loss functions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
September 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
The dury of the real estate broker in representing a buyer is to identify and present properties possessing qualities and characteristics sought by a buyer. In the discharge of this fiduciary responsibility, brokers have a varitety of tools at their disposal. One such toool is a methodological ranking procedure that uses Taguchi loss funcitons (TLFs). The purpose of this paper is to introduce and discuss the application of TLFs to the selection of the real estate properties by a broker. An example of the application of TLFs to real estate property selection is also presented. Because this tool identifies those properties that most closely match the buyer's preferences, choice criteria and needs, the utility of the buyer/broker relatioship, as well as level of customer service and satisfaction, should be improved |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
WALLER, Bennie D. |
| 9 (RLIN) |
18132 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
FESTERVAND, Troy A. |
| 9 (RLIN) |
18133 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 6, p. 739-748 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, September 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021203 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1147^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
