| 000 -LEADER |
|---|
| fixed length control field |
01533naa a2200217uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8914 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154558.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021203s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
VIADIU, Frederic Marimon |
| 9 (RLIN) |
10987 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Do quality consultants offer a quality service? |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
September 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality 80 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
contracted external consultancy services to help them implement quality system (Casadesus, 1998); Despite that, there is no clear evidence that consultancy contributed to enhancing the implementation of quality systems. In this article, we present empirical research on this issue, in a sample of Spanish companies. We use SERVQUAL methodology to study several factors: potential benefits obtained by customers of quality consultancy services, customers' perceived quality and benefits provided by the consultant, relationship between the quality of the consultant companies and their size and, finally, the cost of the quality consultant services |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
FA, Martí Casadesús |
| 9 (RLIN) |
18136 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
SAIZARBITORIA, Iñaki Heras |
| 9 (RLIN) |
18137 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 6, p. 797-811 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, September 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021203 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1148^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
