| 000 -LEADER |
|---|
| fixed length control field |
02222nam a2200241uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
717 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154035.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001011s1999 xx ||||g| |0|| 0 eng d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.16 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
D1392m |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
DALE, Barrie G |
| 9 (RLIN) |
2667 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing quality |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3 ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Malden, MA : |
| Name of publisher, distributor, etc. |
Blackwell Publishers Inc, |
| Date of publication, distribution, etc. |
1999 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
471 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Part I - The development of total quality of management (TQM) |
| -- |
Chapter 1 - TQM: An overview |
| -- |
Introduction |
| -- |
The evolution of quality management |
| -- |
The key elements of TQM |
| -- |
What is the 'received wisdom'? |
| -- |
Change and continuos improvement |
| -- |
How do companies get started? |
| -- |
Summary: developing TQM |
| -- |
Chapter 2 - The role of management in TQM |
| -- |
Introduction |
| -- |
The need for senior managers to get involved in TQM |
| -- |
What senior managers need to know about TQM |
| -- |
What senior managers need to do about TQM |
| -- |
The role of middle managers |
| -- |
The role of first line managers |
| -- |
Summary |
| -- |
Chapter 3 - The japanese approach to TQM |
| -- |
Chapter 4 - Levels of TQM adoption |
| -- |
Part 2 - The business context of TQM |
| -- |
Chapter 5 - Policy deployment |
| -- |
Chapter 6 - Designing for quality |
| -- |
Chapter 7 - Quality costing |
| -- |
Part 3 - The introduction of TQM |
| -- |
Chapter 8 - A framework for introducting TQM |
| -- |
Chapter 9 - Managing service quality |
| -- |
Chapter 10 - Managing people in a TQM context |
| -- |
Chapter 11 - Supplier development |
| -- |
Chapter 12 - Sustaining TQM |
| -- |
Part 4 - Quality management systems, tools and techniques |
| -- |
Chapter 13 - Quality Management Systems |
| -- |
Chapter 14 - Tools and techniques: an overview |
| -- |
Chapter 15 - Quality function deployment (QFD) |
| -- |
Chapter 16 - Design of experiments (DOE) |
| -- |
Chapter 17 - Failure mode and effects analysis (FMEA) |
| -- |
Chapter 18 - Statistical Proccess control (SPC) |
| -- |
Chapter 19 - Benchmarking |
| -- |
Chapter 20 - Business proccess re-engineering (BPR) |
| -- |
Chapter 21 - Teams and teamwork |
| -- |
Chapter 22 - Self-assesment, models and quality awards |
| -- |
Part V - TQM through continuous improvement |
| -- |
Chapter 23 - Managing quality: epilogue |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade Total |
| 9 (RLIN) |
13039 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Engenharia Reversa |
| 9 (RLIN) |
13272 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Reengenharia |
| 9 (RLIN) |
13154 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001011 |
| Operator's initials, OID (RLIN) |
Maria |
| Cataloger's initials, CIN (RLIN) |
Maria do Carmo Raphael |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20160310 |
| Operator's initials, OID (RLIN) |
1201^b |
| Cataloger's initials, CIN (RLIN) |
Larissa |
