| 000 -LEADER |
|---|
| fixed length control field |
01609naa a2200277uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
8961 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154607.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021204s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
GIBBERT, Michael |
| 9 (RLIN) |
4061 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Five styles of customer knowledge managemetn, and how smart companies use them to create value |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Corporations are beginning to realize that the proverbial `if we only knew what we know' also include `if we only knew what our customers know'. The authors discuss the concept of Customer Knowledge Managemetn (CKM), whichj refers to the management of knowledge from customers, i.e. knowledge resident is customers. CKM is contrasted with knowledge resident in customers. CKM is contrasted with knowledge about customers, e.g. customer characteristics and preferences prevalent in previous work on knowledge management and customer relationship management. Five styles of CKM are proposed and practically illustrated by way of corporate examples. Implications are discussed for knowledge management, the resource based view, and strategy process research |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Knowledge Management |
| 9 (RLIN) |
17517 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer Relationship Management |
| 9 (RLIN) |
16335 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer Knowledge Management |
| 9 (RLIN) |
18250 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Resource Based View |
| 9 (RLIN) |
18251 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Strategy Process |
| 9 (RLIN) |
18252 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Value Creation |
| 9 (RLIN) |
17640 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
LEIBOLD, Marius |
| 9 (RLIN) |
18253 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
PROBST, Gilbert |
| 9 (RLIN) |
18254 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
European Management Journal |
| Related parts |
20, 5, p. 459-469 |
| Place, publisher, and date of publication |
, 2002 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021204 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20060719 |
| Operator's initials, OID (RLIN) |
0927^b |
| Cataloger's initials, CIN (RLIN) |
Quiteria |
