| 000 -LEADER |
|---|
| fixed length control field |
01336naa a2200205uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
9301 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154657.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021213s2002 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
AN-TIEN HSIEH |
| 9 (RLIN) |
427 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Job standardization and service quality : |
| Remainder of title |
a closer look at the application of total quality management to the public sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxfordshire : |
| Name of publisher, distributor, etc. |
Routledge, |
| Date of publication, distribution, etc. |
November 2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Existing research results about the relationship between total quality management and service quality in the public sector are controversial. This study focuses on the core concept of TQM - job standardization - and, using the National Tax Administration of Taipei in Taiwan as a source of data collection, a significantly positive relationship between job stadardization and service quality is found. The results also suggest that the service quality construct for the business world is different from that for public sector organizations. Theoretical and managerial and managerial implications are discussed |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
CHIEN-HENG CHOU |
| 9 (RLIN) |
18610 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
CHIN-MEI CHEN |
| 9 (RLIN) |
18611 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Total Quality Management |
| Related parts |
13, 7, p. 899-912 |
| Place, publisher, and date of publication |
Oxfordshire : Routledge, November 2002 |
| International Standard Serial Number |
ISSN 09544127 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20021213 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20101029 |
| Operator's initials, OID (RLIN) |
1153^b |
| Cataloger's initials, CIN (RLIN) |
Carolina |
