| 000 -LEADER |
|---|
| fixed length control field |
01283naa a2200229uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
9722 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190211154820.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
030102s2005 xx ||||gr |0|| 0 eng d |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
"Hands-on" approach keeps GNER on track |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2002 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This article is based on information supplied to Emerald by journalist Jane Garner who attended the breakfast briefing on behalf of Servicemark Yorkshire & Humber. Both the GNER and Loop examples highlight the importance of good recruitment practices. Garnett's customer-service managers and Thomson's customer-service-center operatives can easily and quickly be taught the technologicl side of their jobs. What is less easily taught is an easy and sympathetic manner when dealing with a customer's problems. But such a manner is essential, if management is to delegate with confidence to empowered customer-facing employees |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Técnica Administrativa |
| 9 (RLIN) |
12835 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Operações de Serviço |
| 9 (RLIN) |
19202 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade de Serviço |
| 9 (RLIN) |
12506 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação |
| 9 (RLIN) |
11947 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Utilities |
| 9 (RLIN) |
16809 |
| 773 08 - HOST ITEM ENTRY |
|---|
| Title |
Human Resource Management International Digest |
| Related parts |
10, 6, p. 17-19 |
| Place, publisher, and date of publication |
, 2002 |
| Record control number |
|
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Periódico |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20030102 |
| Operator's initials, OID (RLIN) |
Lucima |
| Cataloger's initials, CIN (RLIN) |
Lucimara |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130711 |
| Operator's initials, OID (RLIN) |
0922^b |
| Cataloger's initials, CIN (RLIN) |
karina |
