Prescription for public-sector information management : a review, analysis, and critique
By: ROCHELEAU, Bruce
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Material type: 
ArticlePublisher: 2000The American Review of Public Administration 30, 4, p. 414-435Abstract: This article reviews, analyzes, and assesses prescriptions for public-sector management of information technology (IT). It draws on four sources of such prescriptions:(a)the best-practices literature, based primarily on expert opinion and focused on managerial processes;(b) the empirical IT research literature, based primarily on quantitative analyses of the IT function;(c) benchmarks (the attempt to developt objective measures of the success of IT i public-sector organizations); and (d) the problem disaster literature, based primarily on analyses of poblems and disasters that have occurred in public-sector IT systems. The best-practices literature offers guidance, buth the prescriptions are toogeneral ,and the methods for identifying best practices and expansion. The empirical literature is valuable and can provide prescriptions for specific technological questions , but the body of research is too sparse and offers contradictory prescriptions. Benchmarking has potential, but the approach is very undeveloped and subject to corruption. The problemdisaster literature offers cautionary examples, but its empirical base is unrepresentative of most failures
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Periódico | Biblioteca Graciliano Ramos | Periódico | Not for loan |
This article reviews, analyzes, and assesses prescriptions for public-sector management of information technology (IT). It draws on four sources of such prescriptions:(a)the best-practices literature, based primarily on expert opinion and focused on managerial processes;(b) the empirical IT research literature, based primarily on quantitative analyses of the IT function;(c) benchmarks (the attempt to developt objective measures of the success of IT i public-sector organizations); and (d) the problem disaster literature, based primarily on analyses of poblems and disasters that have occurred in public-sector IT systems. The best-practices literature offers guidance, buth the prescriptions are toogeneral ,and the methods for identifying best practices and expansion. The empirical literature is valuable and can provide prescriptions for specific technological questions , but the body of research is too sparse and offers contradictory prescriptions. Benchmarking has potential, but the approach is very undeveloped and subject to corruption. The problemdisaster literature offers cautionary examples, but its empirical base is unrepresentative of most failures
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