Parte One - Quantitative and qualitative approaches to organization development 1 - Introduction and overview of organization development as a data-driven approach for organizational change - Janine Waclawski, Allan H. Church 2 - Multisource feedback for organization development and change - Allan H. Church, Alan G. Walker, Joel Brockner 3 - The role of personality assessment in organization development - W. Warner Burke, Debra A. Noumair 4 - Surveys as a tool for organization development and change - Salvatore V. Falletta, Wendy Combs 5 - Interviews and focus groups: quintessential organizational development techniques - Janine Waclawski, Steven G. Rolelberg 6 - Organization development and the bottom line: linking soft measures and hard measures - Steven H. Cady, Mark J. Lewis Part Two - Process-based approaches to organization development 7 - Process consultation: a cornerstone of organization development practice - William M. Kahnweiler 8 - The heart of it all: group-and team-based interventions in organization development - Richard W. Woodman, William A. Pasmore 9 - Action learning - Victoria J. Marsick, Judy O'Neil, Karen E. Watkins 10 - Appreciative inquiry: the new frontier - Stephen P. Fitzgerald, Kenneth L. Murrell, H. Lynn Newman 11 - Understanding and using large system interventions - Barbara Benedict Bunker, Billie T. Alban Part Three: major developments in organization development 12 - Organization development and it: practicing OD in the virtual world - Nancy T. Tippins 13 - Around the world: organization development in the international context - Michael Marquardt 14 - Evaluating the impact of organization development interventions - Jennifer W. Martineau, Hallie Preskill 15 - Organization development ethics: reconciling tensions in OD values - Gary N. McLean, Susan H. DeVogel 16 - Voices from the field: future directions for organization development - Allan H. Church, Janine Waclawski, Seth A. Berr