Part I: the case-study approach to training for public management The role of public administrators The training of public administrators Using case histories Analyzing case histories Part II: case histories for analysis Major cases It's not easy at the top If it's legal, it's O.K Special privileges for officials? An illegal order Managerial conflicts Going bare An equitable sick-leave plan The far side of fifty A campaigner for equal rights Parking meters - a perennial problem A $5,000 anonymous phone call? To quit or not to quit Pressing a harassment suit A leave of absence The good/bad administrator An indecise decision No clean sweep in winchester A vigilante arrest An authoritarian approach to management A question of contamination No welcome wagon here A problem of motivation The prank that misfired The parking-ticket ledger Affirmative-action pressures A cutback emergency Retreat at lake clearwater A matter of relief American vs. immigrant labor Supervising job trainees Documentary evidence Problems with volunteer workers A town in trauma Discord in rehabilitation services Coproduction for marrsville? Cutting back at city hall Personnel dilemma: terminate or retain In whose best interest? Restoring peace at maysville Equalizing overtime assignments Union contract negotiations in springfield Pariah in the public library The ordeal of change Check-out for the old library Meeting the press Treated like dogs The polygraph controversy Minicases A message from al anon Gagging city employees A charge of favoritism An improper book sale? A thief among us A prophylactic measure Racial insults Diagnosis: burnout The slot machine to-do Tokens of friendship Security in the workplace Questions about layoffs Equal opportunity at sea The baby-sitting dispute