Better tools, better workers : towards a lateral aligment of technology, policy, labor, and management
By: HAINES, David W
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ArticlePublisher: Thousand Oaks : Sage Publications, December 2003Subject(s): Burocracia | Tecnologia da Informação | Management | Workers´ compensationThe American Review of Public Administration 33, 4, p. 449-478Abstract: This article examines one government agency´s experiences with a new kind of technology - computerization - andhow that fostered a new operational rationality that, in turn, permited significant improvements in the agency´s work. Those improvements were enable by computerization itself and by a new lateral alignment of technology, policy, labor and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and comportmentalized bureaucratic structures.
This article examines one government agency´s experiences with a new kind of technology - computerization - andhow that fostered a new operational rationality that, in turn, permited significant improvements in the agency´s work. Those improvements were enable by computerization itself and by a new lateral alignment of technology, policy, labor and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and comportmentalized bureaucratic structures.
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