How to write a training manual
By: DAVIS, John
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Material type: 
BookPublisher: London : Gower ; Institute of Training and Development, 1992Description: 134 p.Subject(s): Capacitação Profissional| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.07D2622h (Browse shelf) | 1 | Available | 10001451 |
Vive la difference? Value of preparation Aims Style of the book Setting up Guidelines Thinking ahead Structure of the manual The rationale Title Duration Participants Introduction Purpose Objectives Approach A little more Content summary Fly on the wall How much to write? The performance appraisal axample The quality customer service example The time management example Timetable Timetable Lists Checking back Writing the detail The format The presentation techniques example The quality customer service example The performance appraisal example Support documentation Odd's ends Using the manual Preparation Running the course Review Appendix A: presentation techniques example Appendix B: quality customer service example Appendix C: performance appraisal example
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