Section I: Introduction CHAPTER I. eTransformation in Government, Politics and Society: Conceptual Framework and Introduction - Matti Malkia and Reijo Savolainen CHAPTER II. Introduction to Democratic e-Governance - Ari-Veikko Anttiroiko Section II: Involving Citizens CHAPTER III. Teledemocratic Innovations that Public Officials Ignore - At Our Great Peril - Ted Becker CHAPTER IV. Public Involvement in Public Administration in the Information Age: Speculations on the Effects of Technology - John Clayton Thomas CHAPTER V. ICTs and the Communicative Conditions for Democracy: A Local Experiment with Web-Mediated Civic Publicness - Seija Ridell Section III: Restructuring Public Administration CHAPTER VI. Public Administration for a Democratic Society: Instilling Public Trust through Greater Collaboration with Citizens - Christa Daryl Slaton CHAPTER VII. Bureaucratic Discretion and Deliberative Democracy - Christian Hunold and B. Guy Peters CHAPTER VIII. The Moderator in Government-Initiated Internet Discussions: Facilitator or Source of Bias? - Arthur R. Edwards Section IV: Building Urban and Regional Communities CHAPTER IX. Metropolitan Governance and Telecommunications Policy: Changing Perceptions of Place and Local Governance in the Information Society - Roger Richman CHAPTER X. Building Regional Communities in an Information Age: The Case of Greater Western Sydney - Kevin Sproats, Trevor Cairney and David Hegarty CHAPTER XI. Responding to the Information Needs of Citizens in an open Society: The Role of Smart Communities - Roger W. Caves Section V: Citizen Access to Information in the Information Age CHAPTER XII. What's New? Perspectives on Freedom of Information and the Internet - Sonja Bugdahn CHAPTER XIII. Bridging the Digital Divide: Developments in Scotland - Anna Malina and Ann Macintosh CHAPTER XIV. Globalization, Citizenship and New Information Technologies: From the MAI to Seattle - Peter J. Smith and Elizabeth Smythe