SECTION I: IT Governance Frameworks Chapter I. Structures, processes and relational mechanisms for IT governance - Wim Van Grembergen, Steven De Haes and Erik Guldentops Chapter II. Intregation strategies and tactics for information technoogy governance - Ryan R. Peterson Chapter III. An emerging strategy for e-business IT governance - Nandish V. Patel SECTION II: Performance Management as IT Governance Mechanism Chapter IV. Assessing business-IT alignment maturity - Jerry Luftman Chapter V. Linking the IT balanced scorecard objectives at a major canadian financial group - Wim Van Grembergen, Ronald Saull and Steven De Haes Chapter VI. Measuring and managing e-business initiatives through the balanced scorecard - Wim Van Grembergen and Isabelle Amelinckx Chapter VII. A view on knowledge management: utilizing a balanced scorecard methodology for analyzing knowledge metrics - Alea Fairchild Chapter VIII. Measuring ROI in e-commerce applications: analysis to action - Manuel Mogollon e Mahesh S. Raisinghani Chapter IX. Technical issues related to IT governance tactics: product metrics, measurements and process control - Michalis Xenos SECTION III: Other IT Governance Mechanisms Chapter X. Managing IT functions - Petter Gottschalk Chapter XI. Governing information technology through COBIT - Erik Guldentops Chapter XII. Governance in IT outsourcing partnerships - Erik Beulen SECTION IV: IT governance in action Chapter XIII. The evolution of IT governance at NB Power - Joanne Callahan, Cassio Bastos and Dwayne Keyes Chapter XIV. Governance structures for IT in the health care industry - Reima Suomi, Jarmo Tahkapaa About the Authors Index