SECTION I: INTRODUCTION Chapter I. The Promise of Digital Government - G. David Garson Chapter II. A Brief History of the Emergence of Digital Government in the United States - Harold C. Relyea and Henry B. Hogue Chapter III. The Emergence of Digital Government: International Perspectives - Laura Forlano SECTION II: THE NEW FACE OF GOVERNMENT Chapter IV. Portals and Policy: Implications of Electronic Access to U.S. Federal Government Information and Services - Patricia Diamond Fletcher Chapter V. Government Web Portals: Management Issues and the Approaches of Five States - Joshua M. Franzel and David H. Coursey Chapter VI. The Organizational Culture of Digital Government: Technology, Accountability & Shared Governance - Barbara Allen, Luc Juillet, Mike Miles, Gilles Paquet, Jeffrey Roy and Kevin Wilkins Chapter VII. Political Implications of Digital (e-) Government - Paul M. A. Baker and Costas Panagopoulos Chapter VIII. Consequences of the Cyberstate: The Political Implications of Digital Government International Context - Costas Panagopoulos SECTION III: ISSUES IN DIGITAL GOVERNANCE Chapter IX. Digital Government and Individual Privacy - Patrick R. Mullen Chapter X. E-Procurement: State Government Learns from the Private Sector - Mark E. Krysiak, Carla Tucker, David Spitzer and Kevin Holland Chapter XI. Issues in E-Commerce and E-Government Service Delivery - Genie Stowers Chapter XII. Digital Government and Criminal Justice - J. William Holland Chapter XIII. Digital Government: Balancing Risk and Reward through Public/Private Partnerships - Carole Richardson Chapter XIV. Ethics and Digital Government - Ronald E. Anderson SECTION IV: PREPARING FOR DIGITAL GOVERNMENT Chapter XV. Data Warehousing and the Organization of Governamental Databases - Franklin Maxwell Harper Chapter XVI. Digital Government and Geographic Information Systems - Jon Gant and Donald S. Ijams Chapter XVII. Trainig for Digital Government - Shannon Howle Schelin Chapter XVIII. The E-Government Challenge for Public Administration Education - Alexei Pavlichev SECTION V: THE FUTURE OF DIGITAL GOVERNMENT Chapter XIX: Digital Government and the Digital Divide - Richard Groper Chapter XX. Digital Government and Citizen Participation in the United States - Marc Holzer, Lung-Teng Hu and Seok-Hwi Song Chapter XXI. Digital Government and Citizen Participation in International Context - Karin Geiselhart Chapter XXII. The Future of Digital Government - Christopher Corbett