Introdução. 1. The Promise of Digital Government - G. David Garson 2. A Brief History of the Emergence of Digital Government in the United States - Harold C. Relyea and Henry B. Hogue 3. The Emergence of Digital Government: International Perspectives - Laura Forlano The new face of government 4. Portals and Policy: Implications of eletronic acess to U.S. Federal Government Information and Services - Patricia Diamond Fletcher 5. Government Web Portals: Management Issues and the Approaches of Five States - Joshua M. Franzel and David H. Coursey 6. The Organizational Culture of Digital Government: Technology, Accountability & Shared Governance - Barbara Allen, Luc Juillet, Mike Miles, Gilles Paquet, Jeffrey Roy and Kevin Wilkins 7. Political Implications of Digital (e-) Government - Paul M. A. Baker and Costas Panagopoulos 8. Consequences of the Cyberstate: The Political Implications of Digital Government International Context - Costas Panagopoulos Issues in digital governance 9. Digital Government and Individual Privacy - Patrick R. Mullen 10. E-Procurement: State Government Learns from the Private Sector - Mark E. Krysiak, Carla Tucker, David Spitzer and Kevin Holland 11. Issues in E-Commerce and E-Government Service Delivery - Genie Stowers 12. Digital Government and Criminal Justice - J. William Holland 13. Digital Government: Balancing Risk and Reward through Public/Private Partnerships - Carole Richardson 14. Ethics and Digital Government - Ronald E. Anderson Preparing for digital government 15. Data Warehousing and the Organization of Governamental Databases - Franklin Maxwell Harper 16. Digital Government and Geographic Information Systems - Jon Gant and Donald S. Ijams 17. Trainig for Digital Government - Shannon Howle Schelin 18. The E-Government Challenge for Public Administration Education - Alexei Pavlichev The future of digital government 19. Digital Government and the Digital Divide - Richard Groper 20. Digital Government and Citizen Participation in the United States - Marc Holzer, Lung-Teng Hu and Seok-Hwi Song 21. Digital Government and Citizen Participation in International Context - Karin Geiselhart 22. The Future of Digital Government - Christopher Corbett