Chapter I E-Government as Collaborative Governance: Structural, Accountability and Cultural Reform - Barbara Ann Allen, Luc Juillet, Gilles Paquet and Jeffrey Roy Chapter II Performance Measurement and Evaluation of E-Government and E-Governance Programmes and Initiatives - Tony Bovaird Chapter III E-Government and E-Governance: Organizational Implications, Options and Dilemmas - Tony Bovaird Chapter IV Confidence in E-Government: The Outlook for a Legal Framework for Personal Data and Privacy - Georges Chatillon Chapter V E-Government and Organizational Change - Stuart Culbertson Chapter VI - Transformed Government: Case Studies on the Impact of E-Government in Public Administration - Stuart Culbertson Chapter VII Measuring E-Government in Italy - Marcella Corsi Chapter VIII The E-mancipation of the Citizen and the Future of E-Government: Reflections on ICT and Citizens' Partnership - Valerie A. J. Frissen Chapter IX Measuring and Evaluating E-Government: Building Blocks and Recommendations for a Standardized Measuring Tool - Christiaan Holland, Frank Bongers, Rens Vandeberg, Wouter Keller and Robbin Te Velde Chapter X Drop the "e": Marketing E-Government to Skeptical and Web-Weary Decision Makers - Douglas Holmes Chapter XI E-Government: Trick or Treat? - Alison Hopkins Chapter XII Realigning Governance: From E-Government to E-Democracy - Donald G. Lenihan Chapter XIII Paradigm and Practice: The Innovative Organization to Deal with E-Government - Valentina Mele Chapter XIV Skills for Electronic Service Delivery in Public Agencies - Salvador Parrado Chapter XV Identifying Effective Funding Models for E-Government - Franklin S. Reeder and Susan M. Pandy Chapter XVI E-Government and Private-Public Partnerships: Relational Challenges and Strategic Directions - Barbara Allen, Luc Juillet, Gilles Paquet and Jeffrey Roy Chapter XVII What Skils are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector - Alexander Settles Chapter XVIII Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens - Hein van Duivenboden