Chapter I. 1. E-Government as Collaborative Governance: Structural, Accountability and Cultural Reform - Barbara Ann Allen, Luc Juillet, Gilles Paquet and Jeffrey Roy. Chapter II. 2. Performance Measurement and Evaluation of E-Government and E-Governance Programmes and Initiatives - Tony Bovaird. Chapter III. 3. E-Government and E-Governance: Organizational Implications, Options and Dilemmas - Tony Bovaird. Chapter IV. 4. Confidence in E-Government: The Outlook for a Legal Framework for Personal Data and Privacy - Georges Chatillon. Chapter V. 5. E-Government and Organizational Change - Stuart Culbertson. Chapter VI - Transformed Government: Case Studies on the Impact of E-Government in Public Administration - Stuart Culbertson. Chapter VII. 6. Measuring E-Government in Italy - Marcella Corsi. Chapter VIII. 7. The E-mancipation of the Citizen and the Future of E-Government: Reflections on ICT and Citizens' Partnership - Valerie A. J. Frissen . Chapter IX. 8. Measuring and Evaluating E-Government: Building Blocks and Recommendations for a Standardized Measuring Tool - Christiaan Holland, Frank Bongers, Rens Vandeberg, Wouter Keller and Robbin Te Velde. Chapter X . 9. Drop the "e": Marketing E-Government to Skeptical and Web-Weary Decision Makers - Douglas Holmes. Chapter XI. 10. E-Government: Trick or Treat? - Alison Hopkins. Chapter XII. 11. Realigning Governance: From E-Government to E-Democracy - Donald G. Lenihan. Chapter XIII. 12. Paradigm and Practice: The Innovative Organization to Deal with E-Government - Valentina Mele. Chapter XIV. 13. Skills for Electronic Service Delivery in Public Agencies - Salvador Parrado. Chapter XV. 14. Identifying Effective Funding Models for E-Government - Franklin S. Reeder and Susan M. Pandy. Chapter XVI. 15. E-Government and Private-Public Partnerships: Relational Challenges and Strategic Directions - Barbara Allen, Luc Juillet, Gilles Paquet and Jeffrey Roy. Chapter XVII. 16. What Skils are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector - Alexander Settles. Chapter XVIII Citizen Participation in Public Administration: The Impact of Citizen Oriented Public Services on Government and Citizens - Hein van Duivenboden.