CHAPTER 1: INTRODUCTION Introduction What is E-Learning? Open, Flexible, and Distributed Learning Environment Components and Features of E-Learning A Framework for E-Learning Questions to Consider Activity References CHAPTER 2: INSTITUTIONAL ISSUES Administrative Affairs Academic Affaris Student Services Question to Consider Activity References Instructional Checklist CHAPTER 3: MANAGEMENT ISSUES People, Process and Product (P3) Continuum in E-Learning Management Team Managing E-Learning Question to Consider Activity References Management Checklist CHAPTER 4: TECHNOLOGICAL ISSUES Infraestructure Planning Hardware Software Questions to Consider Activity References Endnotes technological Checklist Endnotes CHAPTER 5: PEDAGOGICAL ISSUES Content Analysis Audience Analysis Goal Analysis Media Analysis Design Approach Organization Instructional Strategies Blending Strategies Building Effective Blended Learning Programs Applying the Octagonal Framework to Blended Learning Conclusion Question to Consider Activity References Endnotes Pedagogical Checklist Endnote CHAPTER 6: ETHICAL ISSUES Social and Political Infuence Cultural Diversity Bias Geographical Diversity Learner Diversity Digital Divide Etiquette Legal Issues Question to Consider Activity References Ethical Checklist CHAPTER 7: INTERFACE DESIGN ISSUES Page and Site Design Content Design Navigation Accessibility Usability Testing Question to Consider Activity References Interface Design Checklist CHAPTER 8: RESOURCE SUPPORT ISSUES Online Support Resources Question to Consider Activity References Resource Support Cheklist CHAPTER 9: EVALUATION ISSUES Evaluation of E-Learning Content Development Process Evaluation of E-Learning Environment Evaluation of E-Learning at the Program and Institutional Levels Question to Consider Activity References Evaluation Checklist Activities Reference