Best Value : Is It Delivering?
By: HIGGINS, Paul; JAMES, Philip; ROPER, Ian
.
Material type: 
ArticlePublisher: Oxford : Blackwell Publishing, August 2004Public Money & Management 24, 4, p. 251-258Abstract: The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results
No physical items for this record
The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results
Click on an image to view it in the image viewer
There are no comments for this item.