Are all results created equal? auditing organizational outcomes for quality
By: KERNS, Charles D
.
Material type: 
ArticlePublisher: UK : Routledge, sep. 2005Subject(s): Administração por Objetivo | Liderança | Qualidade Total | Auditoria | ÉticaTotal Quality Management & Business Excellence 16, 7, p. 827 - 840 Abstract: Coinciding with pressure to produce measurable outcomes, managerial leaders are increasingly exposed to results management. Leaders could benefit by viewing results from a quality management perspective. Focusing on six dimensions, this article extends quality management to the treatment of organizational results. A straightforward methodology for assessing organizational outcomes against a set of results quality criteria is offered. Auditing results for quality is applied to a business. Values, ethics, purpose, learning and the need for balanced measurement are woven into the discussion.
Coinciding with pressure to produce measurable outcomes, managerial leaders are increasingly exposed to results management. Leaders could benefit by viewing results from a quality management perspective. Focusing on six dimensions, this article extends quality management to the treatment of organizational results. A straightforward methodology for assessing organizational outcomes against a set of results quality criteria is offered. Auditing results for quality is applied to a business. Values, ethics, purpose, learning and the need for balanced measurement are woven into the discussion.
Click on an image to view it in the image viewer
There are no comments for this item.