The information systems content of the Baldrige and EFQM models
By: CRAGG, Paul B
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ArticlePublisher: UK : Routledge, October- November 2005Subject(s): Information systems | EFQM | Baldrige | Self-assessment | Small firmsTotal Quality Management & Business Excellence 16, 8-9, p. 1001 - 1008 Abstract: This paper focuses on the information systems content of both the Baldrige and EFQM excellence models. The content of both models was analysed to create an instrument that will enable a small firm to carry out an assessment of its information systems function. The analysis identified six questions from the EFQM excellence model that could help managers of small firms assess their information systems. Although the six questions are a subset of the EFQM model, they should be validated empirically for their new purpose.
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This paper focuses on the information systems content of both the Baldrige and EFQM excellence models. The content of both models was analysed to create an instrument that will enable a small firm to carry out an assessment of its information systems function. The analysis identified six questions from the EFQM excellence model that could help managers of small firms assess their information systems. Although the six questions are a subset of the EFQM model, they should be validated empirically for their new purpose.
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