Managing change and innovation in public service organizations / por Stephen P. Osborne e Kerry Brown. --
By: Osborne, Stephen P
.
Contributor(s): Brown, Kerry
.
Material type: 




Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 O814m (Browse shelf) | Ex. 1 | Available | 10010484 | |
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 O814m (Browse shelf) | Ex. 2 | Available | 10011529 | |
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 O814m (Browse shelf) | Ex. 3 | Available | 10012467 | |
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.367 O814m (Browse shelf) | Ex. 4 | Available | 10013189 |
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352.367 M931g Gov.br/desafios : | 352.367 M931g Gov.br/desafios : | 352.367 O814b Banishing bureaucracy : | 352.367 O814m Managing change and innovation in public service organizations / | 352.367 O814m Managing change and innovation in public service organizations / | 352.367 O814m Managing change and innovation in public service organizations / | 352.367 O814m Managing change and innovation in public service organizations / |
Part I - Introduction 1. Change and innovation in public service organizations: planned and emergent phenomena 2. The volatile environment of public service organizations 3. Assessing the need for change and innovation Part II - Managing change in public service organizations 4. The processes of change in public services and public service organizations 5. Organizational culture and managing change in public service organizations 6. Implementing change in public service organizations Part III - Managing innovation in public service organizations 7. Understanding and managing innovation in public services 8. Developing and supporting innovators in public service organizations 9. Managing the process of innovation in public services Part IV - Conclusions 10. Sustaining change and innovation in public services and public service organizations 11. Key lessons and issues for the future
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