Part one - Communicating in public bureaucracies. - Memorandum on "bowling balls". - "Tell me, what'd I say?" An essay on organizational communication. - Memorandum on "you were not selected". - The trouble with change. - Media and messages: choosing the right media for your messages. Part two - Managing human resources in the public sector. - The assessment center: a technique for selection in the public service. - Memorandum on "malicious mischief". - Equal employment opportunity and hiring public employees. - Memorandum on "authorized easy listening radio stations". - A trashy situation: collective bargaining in the public sector. Part three - Budgeting and financing government - Memorandum on "office hours". - The craft of budgeting. - Implementing internal cash controls. - Memorandum on "simplification". - Paying for police protection: citizens'contributions in a proposition 13 Era. Part four - Administering administrative law. - The politics of administrative rulemaking. - Memorandum on "support". - Black gold in the west: a legal and political vignette for our times. - Administrative law: simulating law and administration in the land of the free. Part five - Making public policy. - Looking forward to the main event: assessing the long-range impacts of current public policy. - Announcement by the Tobacco Institute. - Updating the juvenile court system: an exercise in improving urban criminal justice. -Memorandum on "the wearing of earrings by male air force members". - Using available information for analysis of local elections. - Analyzing decision outcomes: state corrections policy and prison overcrowding. Part six - assessing public policy. - Measurement issues in public administration. - Deciding the future of a job training program: research priorities and the chi-square test. - Memorandum on "post-attack registration of federal employees". - Management or politics? The interface of quantitative analysis and public sector decision making in a political environment. - Memorandum on "IG/SEC divisional designations".