Part one: the challenge of managing the changing public sector Governing at the millenium - Donald F. Kettl The national government in transition - Chester A. Newland Engines of change: leading from the states - Carl W. Stenberg Adjusting to changing expectations at the local level - Beverly A. Cigler The changing character of the public sector - H. Brinton Milward Part two: the keystones of accountability and responsiveness Enhancing accountability - Barbara S. Romzek Understanding what the law says about administrative responsibility - Philip J. Cooper Achieving high performance in public organizations - Sandra J. Hale Building an effective organizational culture - Hal G. Rainey Part three: shaping and implementing policy - from political arenas to program delivery Developing effective relations with legislatures - Anne M. Khademian Empowering citizens - John Parr and David Lampe Managing intergovernmental processes - Robert Agranoff Designing effective programs - Carson K. Eoyang and Peter D. Spencer Implementing public programs - Laurence J. O'Toole, Jr Managing contracts and grants - Rosemary O'Leary Part four: effective budgeting and fiscal administration Strategies for the new budgeting - Irene S. Rubin Budgeting for public programs - Glen Hahn Cope Designing and administering government revenue systems - John L. Mikesell Measuring and reporting financial condition - Robert Berne Administering public debt - Craig L. Johnson Part five: managing human resources Evolving public service systems - Patricia W. Ingraham Enhancing employee performance - Lois Recascino Wise Training and development for organizational performance - Marjorie L. Budd and Mary L. Broad Realizing the promise of diversity - Sonia M. Ospina Managing relations with organized employees - Richard C. Kearney Part six: tools to promote effectiveness Strategic planning options for the public sector - John M. Bryson and William and D. Roering Leading and managing strategic change - Douglas C. Eadie Facilitating organizational development and change - Robert T. Golembiewski Listening to customers - Michael Barzelay and Catherine Moukheibir Tracking the quality of services - Harry P. Hatry Evaluating public programs - Kathryn E. Newcomer Managing information systems - Kenneth L. Kraemer Designing and managing the procurement processs - Susan A. MacManus Part seven: public administration Leading in a shared-power world - Barbara C. Crosby Managing conflicts creatively - Sue R. Faerman Negotiating for the public good - Lisa B. Bingham Communicating effectively - James L. Garnett Developing intrapersonal skills - Robert B. Denhardt and Maria P. Aristigueta Part eight: the professional practice of public administration Professional standards and ethics - Carol W. Lewis and Bayard L. Catron Understanding your liability as a public administrator - Charles R. Wise Effective enterprises, effective administrators - James L. Perry