Are stret-level bureaucrats compelled or enticed to cope?
By: NIELSEN, Vibeke Lehman
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ArticlePublisher: Canberra, Austrália : Blackwell Publishing, December 2006Public Administration : an international quarterly 84, 4, p. 861-890Abstract: Traditional studies of street-level bureaucrats see the bureaucrat's behaviour as a kind of self-defence a way to minimize negative aspects of the job and thereby job frustration. I argue and empirically show that it is equally relevant to consider at least part of street-level bureaucrat behaviour as positively motivated as a way of maximizing job satisfaction. Behavioural mechanisms such as coping are not just a way to avoid frustration, but also a way to gain satisfaction. This becomes clear when we attempt to explain differential treatment among regulated companies
Traditional studies of street-level bureaucrats see the bureaucrat's behaviour as a kind of self-defence a way to minimize negative aspects of the job and thereby job frustration. I argue and empirically show that it is equally relevant to consider at least part of street-level bureaucrat behaviour as positively motivated as a way of maximizing job satisfaction. Behavioural mechanisms such as coping are not just a way to avoid frustration, but also a way to gain satisfaction. This becomes clear when we attempt to explain differential treatment among regulated companies
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