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The civil service of Malaysia : building an IT culture: improvements and developments in the civil service of Malaysia 1997

Material type: materialTypeLabelBookPublisher: Kuala Lumpur : MAMPU/PNMB, 1998Description: 229 p.ISBN: 9839827073.Subject(s): Serviço Público | Gestão Tecnológica | Qualidade Total | Inovação | Privatização | Parceria Público Privada | Agente Público | Gestão de Pessoas | Accountability | Setor Público | Ásia | Malásia
Contents:
Introduction Section I - Towards an eletronic civil service Multimedia super corridor MSC Flagship applications Flagship application documents Implementation mechanism Cyber laws Premilinary steps in the implementation of eletronic government CLS gateway The year 2000 problem Section II - Implementation os MS ISO 9000 The ISO 9000 concept Objective of implementing MS ISO 9000 MS ISO 9000 implementation steps Development administration circular letter No 1 of 1997 MS ISO 9000 consultancy services Progress of MS ISO 9000 implementation Section III - Progress of reform programmes Providing customer-oriented services Total quality management Client's charter Counter services Quality control circles innovation Improving systems and work procedures Simplifying work processes Streamlining records management Strengthening public-private sector cooperation Malaysia incorporated Privatisation Improving organisational structures and human resource management Rightsizing the civil service Human resource management Enhancing accountability in the public sector Upgrading the integrity of government management Streamlining financial management Improving productivity measurement Strengthening the management of public complaints Section IV - The agenda for 1998
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Item type Current location Collection Call number Copy number Status Date due Barcode
Livro Geral Biblioteca Campus Asa Sul
Livro Geral 1.07C5822c (Browse shelf) 1 Available 10002497

Introduction Section I - Towards an eletronic civil service Multimedia super corridor MSC Flagship applications Flagship application documents Implementation mechanism Cyber laws Premilinary steps in the implementation of eletronic government CLS gateway The year 2000 problem Section II - Implementation os MS ISO 9000 The ISO 9000 concept Objective of implementing MS ISO 9000 MS ISO 9000 implementation steps Development administration circular letter No 1 of 1997 MS ISO 9000 consultancy services Progress of MS ISO 9000 implementation Section III - Progress of reform programmes Providing customer-oriented services Total quality management Client's charter Counter services Quality control circles innovation Improving systems and work procedures Simplifying work processes Streamlining records management Strengthening public-private sector cooperation Malaysia incorporated Privatisation Improving organisational structures and human resource management Rightsizing the civil service Human resource management Enhancing accountability in the public sector Upgrading the integrity of government management Streamlining financial management Improving productivity measurement Strengthening the management of public complaints Section IV - The agenda for 1998

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

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