Measuring fire service performance : a comparative study
By: CARVALHO, J...[et.al]
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ArticlePublisher: Bradford, UK : Emerald, 2006International Journal of Public Sector Management 19, 2, p. 165-179Abstract: The new public management (NPM) agenda is transforming the public sector in many countries. However, there have been criticisms of NPM, particularly over its emphasis on quantification, results orientation and the measurement of performance to the possible detriment of service delivery. The purpose of this paper is to examine an important public service the fire service in differing contexts: the mature NPM setting of the UK, and a late adopter of NPM Portugal
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The new public management (NPM) agenda is transforming the public sector in many countries. However, there have been criticisms of NPM, particularly over its emphasis on quantification, results orientation and the measurement of performance to the possible detriment of service delivery. The purpose of this paper is to examine an important public service the fire service in differing contexts: the mature NPM setting of the UK, and a late adopter of NPM Portugal
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