Preface 1 - The public sector Problems of definition The size and seop of public sector Public and private organisations From public administration to public management 2 - Values and concepts Values in administration Politics and the policy/administration dichotomy Accountanility 3 - Bureaucracy: idea and operation Origins of the term What are the features of bureaucratic administration? Who are the bureaucrats? Is bureaucracy suitable for public sector organisations? Are public sector organisations bureaucracies? Bureaucracy assessed The New Right critique of bureaucracy From bureaucracy to adhocracy 4 - The formal organisation The classical approaches Organisational design Organisational charts Systems theory The contingency approach Decentralisation 5 - The informal organisation The human relations approach The individual Groups in organisations Professional groups Discretion Culture 6 - Power and conflict within organisations Pluralism Élitism Marxism Corporatism The definition of power The basis of power Power and decision making Power and conflict 7 - Leadership How do we define leadership? Who are the leaders? What does leadership consist of? What do leaders do? Case study: The local authority chief executive 8 - Motivation and morale Theories of motivation Implications for managers The public sector Human resources 9 - Planning and decision making Planning What do public sector organisations plan? The planning process The rise and fall and rise planning 10 - Resourcing the public sector Getting: the revenue-raising process Spending The role of the bidget Organisational culture and public spending Case study: Central government Case study 10.2: Local government Case study 10.3: The National Health Service 11 - The new agenda Stimuli for the new agenda Economy, efficiency and effectiveness