The new effective public manager : achieving success in a changing government / Steven Cohen, William Eimicke
By: Cohen, Steven
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Contributor(s): Eimicke, William.
Material type: 
BookSeries: The Jossey-Bass Public Administration Series.Publisher: Califórnia, EUA : Jossey-Bass, 1995Edition: 2. ed.Description: 280 p.ISBN: 0787900877.Subject(s): Gestão Pública | Gestão de Qualidade | Administração Pública | Setor Público| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 658.4013 C6781n (Browse shelf) | Ex. 1 | Available | 2019-0302 |
1 - Introduction: the crisis in public management I - The essentials: managing expectations, people and structures 2 - Defining effective public management 3 - How to find and keep good staff 4 - Developing effective working relationships 5 - Structuring systems, tasks and responsabilities II - Key managerial tools 6 - Using total quality management to improvement performance 7 - Gathering, organizing and using information 8 - Mastering the budgetary process III - Key leadership challenges facing public sector managers 9 - Shaping organizational goals and strategies 10 - Dealing with the media, legislative bodies and interest groups 11 - Surviving and thriving in the public service
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