Contents:
Introducing the topic - B. Guy Peters The changing environment The civil service culture and administrative reform - Luc Rouban The marketization of the state: citizens, consumers, and the emergence of the public market - Jon Pierre Globalization, Nation States, and the civil service - Donald J. Savoie The political process and governance Politicians, public servants, and public management: getting government right - Peter Aucoin Policy advice and the public service - John Halligan Accountability and administrative reform: toward convergence and beyond - Phillip J. Cooper Public Management and the reform of governance Management techniques for the public sector: pulpit and practice - Christopher Pollitt Quality management in public organizations: prospects and dilemmas -Patricia W. Ingraham Public sector innovation: the implications of new forms of organization and work - Sandford F. Borins The public service, the changing state, and governance - B. Guy Peters Looking ahead - Donald J. Savoie
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