Benchmarking in the public sector : a critical conceptual framework
By: TRIANTAFILLOU, Peter
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ArticlePublisher: Canberra, Austrália : Blackwell Publishing, August 2007Public Administration: an international quarterly 85, 3, p. 829-846Abstract: How can we critically address benchmarking? By conceptualizing benchmarking as a normalizing governing technology, a space is cleared for analysing some of the power relations brought into play in benchmarking activities. As a device of power, benchmarking depends upon the production of normalizing knowledge and the freedom or self-governing capacities of those who are benchmarked. The fruitfulness of this conception is illustrated through an example from the Danish hospital system
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How can we critically address benchmarking? By conceptualizing benchmarking as a normalizing governing technology, a space is cleared for analysing some of the power relations brought into play in benchmarking activities. As a device of power, benchmarking depends upon the production of normalizing knowledge and the freedom or self-governing capacities of those who are benchmarked. The fruitfulness of this conception is illustrated through an example from the Danish hospital system
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