Part I. Choosing a conceptual lens One - Governance as an organizing theme for empirical research - Carolyn J. Heinrich, Carolyn J. Hill, Laurence E. Lynn Jr. Two - Framing high performance and innovativeness in government: a review and assessment of research - Hal G. Rainey, Jay Eugha Ryu Part II. Social program service delivery: identifying the linkages in diverse settings Three - Alternative governance structures for welfare provider networks - Jo Ann G. Ewalt Four - Governance, evidence-based practice, and performance in substance abuse treatment programs - Carolyn J. Heinrich Five - Can casework desing choices improve outcomes for clients who are difficult to employ? evidence from welfare-to-work offices - Carolyn J. Hill Part III. Goverment organizations: identifying the linkages in diverse settings Six - Management and performance outcomes in state government - Amy K. Donahue, Willow S. Jacobson , Mark D. Robbins, Ellen V. Rubin, Sally C. Selden Seven - Linking dimensions of public sector leadership to performance - Patricia W. Ingraham, Jessica E. Sowa, Donald P. Moynihan Part IV - The map for future analysis Eight - Putting performance measurement in context - Edward T. Jennings Jr., Meg Patrick Haist Nine - Conceptual issues in modeling and measuring management and its impacts on performance - Kenneth J. Meier, Laurence J. O'toole Jr. Ten - Analyzing management structure and systems in a governance framework: what have we learned? - Patricia W. Ingraham