Introduction A. Role of public sector organizations and information for development B - Major problems and issues Chapter I - Information systems in public administration: state of the art A - Categories of information B - Major institutions concerned with information in government C - categories of information system in public administration D - Possibilities offered by new developments in information technologies Chapter II - National policy issues A - National policy for information systems B - Institutional arrangements C - Setting the goals and priorities of information systems D - Assessing existing information systems and computer resources E - Planning, co-ordination and review of information systems F - Centralization versus decentralization of information systems G - Promotion of methodologies H - Acquisition of computer resources I - Sharing facilities and information J - National policy guidelines on employment and working conditions K - Issues related to laws on information L - Education and training III - Management issues A - Issues related to planning information systems B - Issues related to the development of information systems C - User control over information systems D - Issues related to central government support IV - Guidelines on information systems for developing countries A - Initiate development and implementation of national policy on information systems B - Estabilish institutional arrangements for information systems policy, management and technical support C - Require information system planning at the both national and agency levels D - Support and encourage education and training in information systems at all levels: users, systems professionals, high-level public servants and the general public E - Provide incentives to motivate and retain skilled information systems personnel F - Promote sharing of facilities and information among government agencies G - Require that government agencies promote the use of a formal methodology for the development of information systems V - International cooperation for the development of information systems in public administration A - Priority areas for cooperation B - Means of technical cooperation Annexes