The influence of enterprise architecture and process hierarchies on company success
By: CARDWELL, Geoff
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ArticlePublisher: Oxfordshire, UK : Taylor & Francis, January-February 2008Total quality management & business excellence 19, 1-2, p. 47-55Abstract: Systems design is often overlooked as one of the most important aspects for ensuring that everyone in the organisation understands how they can contribute to its success and thereby improve their own performance and job satisfaction. Simple system structures enable people to see how the systems work to achieve company goals. Suitable interrelating process diagrams make this easier. The paper suggests that Enterprise Architecture can be structured in a simple set of process hierarchies so the IT function can implement the appropriate software packages in a way everyone can understand. It is apparent that many organisations are still not enjoying the benefits of proper Business Process Management (BPM). There is a major communications gap between the workforce and the people designing and implementing the company's business systems
Systems design is often overlooked as one of the most important aspects for ensuring that everyone in the organisation understands how they can contribute to its success and thereby improve their own performance and job satisfaction. Simple system structures enable people to see how the systems work to achieve company goals. Suitable interrelating process diagrams make this easier. The paper suggests that Enterprise Architecture can be structured in a simple set of process hierarchies so the IT function can implement the appropriate software packages in a way everyone can understand. It is apparent that many organisations are still not enjoying the benefits of proper Business Process Management (BPM). There is a major communications gap between the workforce and the people designing and implementing the company's business systems
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