Total quality management in the public sector : an international perspective
By: Morgan, Colin
.
Contributor(s): MURGATROYD, Stephen.
Material type: 
BookPublisher: Philadelphia : Open University Press, 1994Description: 212 p.Subject(s): Qualidade
Contents:
Part 1 - The nature of TQM in the public sector 1 - Total quality management 2 - Leading thinkers for total quality management 3 - Applying total quality management in th epublic sector Part 2 - Applications of TQM to public sector organizations 4 - TQM and health care 5 - TQM and education 6 - TQM and social services TQM developments in government service 8 - Issues and problems in adopting TQM in the public sector
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.16M8473t (Browse shelf) | 1 | Available | 10003184 |
Part 1 - The nature of TQM in the public sector 1 - Total quality management 2 - Leading thinkers for total quality management 3 - Applying total quality management in th epublic sector Part 2 - Applications of TQM to public sector organizations 4 - TQM and health care 5 - TQM and education 6 - TQM and social services TQM developments in government service 8 - Issues and problems in adopting TQM in the public sector
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