Chapter 1 - A complex web of decisions - Stephen J. Hoch and Howard c. Kunreuther Part I - Personal decision making Chapter 2 - The emotional nature of decision trade-offs - Mary Frances Luce, John W. Payne, and James R. Bettman Chapter 3 - Bumbling Geniuses: The power of everyday reasoning in multistage decision making - Robert J. Meyer and J. Wesley Hutchinson Chapter 4 - Choosing Variety - Barbara E. Kahn and Andrea Morales Part II - Managerial decision making Chapter 5 - Combining models with intuition to improve decisions - Stephen J. Hoch Chapter 6 - Reflective versus expedient decisions making: Views from east and west - Karen A. Jehn and Keith Weigelt Chapter 7 - Decision making in complex environments: New tools for a new age - Paul R. Kleindorfer Chapter 8 - Managing frames to make better decions - Paul J. H. Schoemaker and J. Edward Russo Part III - Multiparty decision making Chapter 9 - Strategic learning and teaching - Colin F. Camerer and Teck H. Ho Chapter 10 - Reputations in negotiation - Steven Glick and Rachel Croson Chapter 11 - Deception in negotiations - Maurice E. Schweitzer Chapter 12 - Electronic bargaining: The perils of e-mails and the promise of computer-assisted negotiations - G. Richard Shell Part IV - Impact of decision making on society Chapter 13 - A change of heart: Unexpected responses to medical testing - John Hershey and David A. Asch Chapter 14 - Values and decisions - Values and decisions - Julie Irwin and Jonathan Baron Chapter 15 - Protective decisions: Fear or prudence - Howard C. Kunreuther Chapter 16 - Learners or lemmings: The nature of informations cascades - Felix Oberholzer-Gee Chapter 17 - Split personality: Inconsistencies in private and public decisions - Mark V. Pauly