Are companies that implement TQM better learning organisations? : an empirical study
By: MARTÍNEZ-COSTA, Micaela
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Contributor(s): JIMÉNEZ-JIMÉNEZ, Daniel.
Material type: 
ArticlePublisher: Oxfordshire, UK : Routledge, November-December 2008Total quality management and business excellence 19, 11-12, p. 1101-1115Abstract: A great deal has been written about the benefits of both the implementation of a TQM system and the development of organisational learning. Furthermore, some authors argue that there are important synergies between these two concepts. There is empirical literature based on case studies that confirms the complementary nature of TQM and organisational learning. However, there are no general statistical surveys that test these hypotheses in a rigorous way. In the present research, clear evidence that TQM promotes organisational learning within companies is provided. This hypothesis was tested using a wide sample of Spanish companies and structural equation modelling. The findings support the model
A great deal has been written about the benefits of both the implementation of a TQM system and the development of organisational learning. Furthermore, some authors argue that there are important synergies between these two concepts. There is empirical literature based on case studies that confirms the complementary nature of TQM and organisational learning. However, there are no general statistical surveys that test these hypotheses in a rigorous way. In the present research, clear evidence that TQM promotes organisational learning within companies is provided. This hypothesis was tested using a wide sample of Spanish companies and structural equation modelling. The findings support the model
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