How much can PCs aid city management? This article is based on a 1993 survey that compares computing in cities that use only personal computers (PCs) with computing in cities that use central computer systems. The authors found that claims that PCs would speed up automation of governmental functions were not substantiated. Central system cities were more widely automated had more widespread use among staff, and were more likely to deploy leading-edge computer technologies than PC-only cities. Moreover, respondents in central cities were positive about computer impacts and satisfied with computing. PC-only cities had an edge over central-system cities in that they reported fewer problems with computers, but the test of statistical significance showed only a weak relationship. The authors argue that PC-only cities' reliance on ad hoc solutions, out-sourcing, or "computer-gurus", results in a failure to develop ongoing support capabilities. In contrast, central-system cities have developed and enhanced these capabilities over time, thereby providing greater support for the computing function and a more stable technology platform

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november/december 1996 volume 56 numero 6