Dealing with cynical citizens
By: Berman, Evan M
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ArticlePublisher: malden, MA : Blackwell Publishers, mar./apr.1997Public administration review: PAR 57, 2, p. 105-112Abstract: This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in decision-making, and enhancing government's reputation for efficiency and effectiveness.
This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in decision-making, and enhancing government's reputation for efficiency and effectiveness.
Public administration review PAR
Mar./Apr. 1997 Volume 57 Number 2
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