Chapter 1. Theoretical underpinnings: why does the social background of public administrators matter? Bureaucracy - Max Weber Representative Bureaucracy - J. Donald Kingsley Democracy and public service - Frederick C. Mosher Representative bureaucracy - Samuel Krislov Chapter 2. Public personnel policy and social representation: how do policies for recruitment, selection, promotion, pay, and retention affect representative bureaucracy? To look like America - Katherine C. Naff Measuring bureaucratic representation and integration - Davd Nachmias and David H. Rosenbloom The curious case of women in state and local government - Lee Sigelman Black employment in municipal jobs: the impact of black political power - Peter K. Eisinger Chapter 3. Social representation and public administrators' worldviews: what is the linkage between social background and civil servants' policy preferences Bureaucracy and social change - Seymour Martin Lipset Representative bureaucracy and policy preferences: a study in the attitudes of federal executives - Kenneth John Meier and Lloyd G. Nigro Passive and active representation in the federal service: a comparison of blacks and whites - David H. Rosenbloom and Jeannette G. Featherstonhaugh Policy preferences on workplace reform - Mary M. Hale and M. Frances Branch Chapter 4. Social background, life experience, and policy advocacy: why do civil servants act on policy preferences derived from their social backgrounds and life experiences? Minority groups in public bureaucracies: are passive and active representation linked? - Frank J. Thompson The impact of representative bureaucracies: educational systems and public policies - Kenneth J. Meier and Joseph Stewart Jr Bureaucracies as a representative institution: toward a reconciliation of bureaucratic government and democratic theory - Sally Coleman Selden, Jeffrey L. Brudney and J. Edward Kellough Progress toward achieving a representative federal bureaucracy: the impact of supervisors and their beliefs - Katherine C. Naff Chapter 5. "Reinventing government" and representative bureaucracy: the impacts of employee empowerment, outsourcing, and entrepreneurship Empowering employees to get results - Al Gore A demand-side perspectives on the importance of representative bureaucracy - Gregory S. Thielemann and Joseph J. Stewart Jr Faith based furor - Eyal Press Entrepreneurship in the public sector: on the horns of a dilemma - Felice D. Perlmutter and Ram A. Cnaan The limits of privatism - Timothy Barnekov, Robin Boyle and Daniel Rich