Trust, participation, and performance in public administration : an empirical examination of health services in Israel
By: Mizrahi, Shlomo
.
Contributor(s): Vigoda-Gadot, Eran | Cohen, Nissim.
Material type: 
ArticlePublisher: Armonk, NY : M.E. Sharpe, September 2009Public Performance & Management Review 33, 1, p. 7-33Abstract: This paper suggests a framework for measuring trust in health care at the institutional level and for explaining the impact of structural variables on trust. The empirical study was conducted in Israel using a national survey. Trust in health care is found to be positively related with performance and satisfaction much more than with participation in decision-making processes and other structural variables such as accessibility, equality, and autonomy. Participation is positively related with performance. The paper also provides an explanation based on political culture for the weak relations between participation in decision-making and trust in health-care organizations.
This paper suggests a framework for measuring trust in health care at the institutional level and for explaining the impact of structural variables on trust. The empirical study was conducted in Israel using a national survey. Trust in health care is found to be positively related with performance and satisfaction much more than with participation in decision-making processes and other structural variables such as accessibility, equality, and autonomy. Participation is positively related with performance. The paper also provides an explanation based on political culture for the weak relations between participation in decision-making and trust in health-care organizations.
Volume 33
Number 1
September 2009
Click on an image to view it in the image viewer
There are no comments for this item.