The influence of total quality management practices on the transformation of how organisations works
By: HUR, Mann Hyung
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ArticlePublisher: Oxfordshire : Routledge, jul./ago. 2009Total Quality Management & Business Excellence 20, 7-8, p. 847-861Abstract: This paper examines the influence of total quality management practices on the transformation of how organisations work, by conducting both a quantitative analysis with data collected from a survey of government employees and a content analysis with data collected from the same source using open-ended questions. This study investigated the differences between the total quality management participants and non-participants, and the pre-test and post-test, using five analytic lenses: understanding the total quality management philosophies, transforming individual attitudes, promoting knowledge of total quality management through collective learning, transforming management style toward system-oriented approaches, and transforming the existing culture into a new organisational culture. This study showed that the total quality management practices have let government employees change their attitudes at work from a rule-of-thumb estimate to a rational judgment style on the basis of analysis, their learning mechanism from individual to collective learning, their decision-making style from the individual-based to the team-based type.
This paper examines the influence of total quality management practices on the transformation of how organisations work, by conducting both a quantitative analysis with data collected from a survey of government employees and a content analysis with data collected from the same source using open-ended questions. This study investigated the differences between the total quality management participants and non-participants, and the pre-test and post-test, using five analytic lenses: understanding the total quality management philosophies, transforming individual attitudes, promoting knowledge of total quality management through collective learning, transforming management style toward system-oriented approaches, and transforming the existing culture into a new organisational culture. This study showed that the total quality management practices have let government employees change their attitudes at work from a rule-of-thumb estimate to a rational judgment style on the basis of analysis, their learning mechanism from individual to collective learning, their decision-making style from the individual-based to the team-based type.
Volume 20
Numbers 7-8
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