Assessing students' rating in higher education : a servquakl approach
By: CHATTERJEE, Aditya
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Contributor(s): GHOSH, Chiranjib | BANDYOPADHYAY, Souvik.
Material type: 
ArticlePublisher: Oxfordshire : Routledge, set./out. 2009Total Quality Management & Business Excellence 20, 9-10, p. 1095-1109Abstract: The paper addresses two common questions relating to the use of students' feedback reports as valid measures of teaching effectiveness and improvement of teaching quality. A SERVQUAL-type approach to prioritise quality parameters has also been adopted. The role of statistics and quality professionals has been elaborated. Scope for further research about rating instruments and other forms of students' input has been recommended.
The paper addresses two common questions relating to the use of students' feedback reports as valid measures of teaching effectiveness and improvement of teaching quality. A SERVQUAL-type approach to prioritise quality parameters has also been adopted. The role of statistics and quality professionals has been elaborated. Scope for further research about rating instruments and other forms of students' input has been recommended.
Volume 20
Numbers 9-10
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