Measuring public service productivity : case study from Thailand
By: SUWANMALA, Charas
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ArticlePublisher: New York : Marcel Dekker, 1996International Journal of Public Administration - IJPA 19, 11-12, p. 2007-2033Abstract: This case study, measuring the productivity of garbage collection and disposal in Thailand, is an example of public service productivity assessment. It suggests that variations in the productivity of garbage services in the localities studied are explained by such factors as local politics and administration, popular participation, service production volume, central control measures, local fiscal stress, local physical conditions and program management. Amongst these factors local politics and administration are the most significant.
This case study, measuring the productivity of garbage collection and disposal in Thailand, is an example of public service productivity assessment. It suggests that variations in the productivity of garbage services in the localities studied are explained by such factors as local politics and administration, popular participation, service production volume, central control measures, local fiscal stress, local physical conditions and program management. Amongst these factors local politics and administration are the most significant.
Volume 19
Numbers 11-12
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