Contents:
- Part 1. The politics of bureaucrac. - 1. The bureau as unit of governance - Charles T. Goodsell. - 2. Bureaucracy and liberty: state, authority, and freedom - Paul du Gay. - 3. Bureaucracy and the controversy between liberal interventionism and non-interventionism - Thomas Armbrüster. - Part 2: The end of bureaucracy? - 4. Bureaucracy at work: misunderstandings and mixed blessings - Paul Thompson and Mats Alvesson. - 5. Beyond the iron cage? Bureaucracy and democracy in the knowledge economy and society - Michael Reed. - 6. Bureaucracy and beyond: managers and leaders in the 'Post-Bureaucratic' organization - Graeme Salaman. - Part 3: Bureaucracy and public management. - 7. A service to the public: the containment of ethical and moral conflicts by public bureaucracies - Paul Hoggett. - 8. Bending bureaucracy: leadership and multi-level governance - Janet Newman. - 9. Performing for the public: doubt, desire, and the evaluation of public services - John Clarke. - 10. What is best 'value'? Bureaucracy, virtualism, and local governance - Daniel Miller. - Part 4. Bureaucracy and civil society. - 11. Gender equity - A bureaucratic enterprise? - Yvonne Due Billing. - 12. Bureaucracy, open access, and social pluralism: returning the common to the goose - Antonino Palumbo and Alan Scott. - 13. The popularity of bureaucracy: involvement in voluntary associations - Mike Savage.
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