Lean for the public sector : the pursuit of perfection in government services
By: TEEUWEN, Bert
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Material type: 
BookPublisher: New York : CRC, 2010Description: 205 p.ISBN: 9781439840221.Subject(s): Governança | Produtividade | Setor Público | Cidadania | Valor Público| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.18T2589l (Browse shelf) | 1 | Available | 10013923 |
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| 1.18S47179s Seminário sobre planejamento e controle do setor de empresas estatais : | 1.18S5542e Empresas públicas : | 1.18S79711s State level public enterprises in Andhra Pradesh : | 1.18T2589l Lean for the public sector : | 1.18U5899u Unlocking the power of networks : | 1.18U854u Using performance measurement to improve public and nonprofit programs | 1.19A2655a Ageing and the public service : |
1 - Introduction to Lean Management 2 - Adding Value: Who Is the Customer? 3 - Determine Value 4 - Mapping the Value Stream 5 - Flow and the Pull Principle 6 - Mobilize Employees 7 - Continuous Improvement with Kaizen Teams 8 - Standardization and Compliance 9 - The Perfect Public Service Provider 9 - The Process-Oriented Organization 10 - Lean and Cost Savings 11 - Workplace Organization Based on the 5Ss * Appendix A: Process Activity Sheet * Appendix B: Project Letter * Appendix C: 5 x Why Diagram * Appendix D: Proposal for Improvement * Appendix E: Example of a 5S Audit
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